Our commitment

The protection of your personal data is a priority for us. Therefore, we commit to only process your personal data that is strictly necessary to provide you with the best service, ensuring transparency in information and the application of best practices in the domain of security and personal data protection. The website generally allows for free navigation without the prior collection of personal information. Only pages dedicated to electronic services, such as online orders and newsletter subscriptions, require the provision of personal information as a condition for providing the requested services to customers or interested parties. Whenever your personal data is processed by contracted entities, we will require them to maintain the same level of security and privacy assurance regarding personal data protection. We aim to earn your trust and ensure that you feel your personal data is secure with us, as we are always committed to protecting your privacy, taking our responsibilities regarding the protection of your personal data seriously and with great dedication. If you have any doubts about the processing of your personal data, we are available to provide clarification.

WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?

The entity responsible for processing your personal data is Conture, Lda, located at Rua Luís Vaz de Camões 2, 2560-850 Torres Vedras. If you need to contact us, you can do so via the following email: info@conture.pt.

WHAT PERSONAL DATA DO WE USE AND FOR WHAT PURPOSE?

We commit to only process personal data that is strictly necessary to provide our services to you with the utmost quality:

• Your personal identification data (name) and contact information (email, address, and mobile number) are necessary for you to enjoy the features in our store. They will be deleted 5 years after your last login.

• We also need your identification data (name) and contact information (email and mobile number) to send you informative communications about news, campaigns, offers, discounts, or benefits, both general and targeted, through SMS and/or email. At any time, you can opt out of receiving this type of communication, either through the settings in your personal account or through each communication we send you. We will only retain your personal data as long as you maintain your consent to receive these communications. If you revoke your consent for this processing, we will delete your personal data.

• Whenever you request a quote, we will need to process your personal identification data (name and tax identification number) and contact information (mobile number, address, and email).

• Customer Care: In order to provide you with the best assistance and support, we need you to provide us with your personal identification data (name) and contact information (email and mobile number). This way, we can identify you, analyze your request, and respond to you in a timely manner.

• Suggestions and Complaints: At any time, you can make suggestions or complaints regarding our services by providing your identification data (name) and contact information (email and mobile number).

HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

We only retain your personal data for the strictly necessary period to fulfill the above-identified purposes within legal limits. After the defined retention period, we commit to deleting, destroying, or anonymizing your personal data. Generally, we will delete your personal data once your inquiries and requests have been addressed and resolved, the services you requested have been provided, or the warranty periods for the items you purchase or repair have elapsed. If you have any doubts or need additional information regarding the retention periods of your personal data, you can contact us via the following email: info@conture.pt.

WITH WHOM CAN WE SHARE YOUR PERSONAL DATA?

In certain cases, we may disclose your personal data, strictly as necessary, to entities that provide services to us, such as home deliveries, article repairs, support services, and marketing actions.

COOKIES

We use cookies on our website that enhance performance and your browsing experience by increasing response speed and efficiency while eliminating the need to repeatedly enter the same information. The placement of cookies not only helps our website recognize your device the next time you visit but is also essential for its proper functioning. The cookies we use on our website do not collect personal information that allows us to identify you, storing only generic information, such as the form and/or location of access to our website, as well as how you use it. The cookies retain only information related to your preferences as a user.

Session cookies: These are temporary cookies that remain in the browser's cookie file until the user leaves the website, leaving no record on the user's hard drive. The information collected by these cookies is used to analyze website traffic patterns, ultimately allowing us to improve content and enhance website usability.

Analysis cookies: These cookies, either processed by us or third parties, allow us to quantify the number of users and perform the measurement and statistical analysis of how users use the service offered. We examine your navigation on our website with the goal of improving the delivery of products or services we provide.